Return & Refund Policy

Last updated: October 30, 2026

At Dewdrop Beauty Co, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery, provided the following conditions are met:

• Items must be unused, unopened and in their original packaging.

• Products must be in their original condition.

• Proof of purchase or order confirmation must be provided.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are damaged, defective or incorrect.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging, where applicable.

We'll review your request and work towards a suitable resolution, which may include a replacement or refund.

3. Refunds

Once your return request has been approved and the returned item has been received and inspected (where applicable), we'll notify you of the refund decision.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed. Your bank or payment provider may require additional time for the funds to appear.

4. Return Shipping Costs

Customers are responsible for return shipping costs for eligible change-of-mind returns.

If an item arrives damaged, defective or incorrect, please contact us before returning it so we can assist with the appropriate return arrangements.

Original shipping fees are generally non-refundable unless required by applicable law or the return is due to our error.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products.

• Products without their original packaging.

• Items damaged through misuse or improper handling.

These restrictions do not affect your rights regarding defective, damaged or incorrectly supplied products.

6. How to Request a Return

To start a return or request a refund, please contact us through our Contact Us page with your order number and reason for the request.

Please wait for our instructions before sending any products back.

7. Contact Us

Have questions about returns or refunds? We're happy to help!

Thank you for shopping with Dewdrop Beauty Co. We appreciate your trust in us and look forward to being part of your skincare journey.

Dewdrop Beauty Co – Natural Skincare. Everyday Confidence.